UnbreakOps
Responding now · Critical SLA 15 min

When revenue operations break, we fix them fast.

Emergency RevOps rescue for broken CRMs, stalled funnels, failed automations, frozen payment gateways, and reporting nobody trusts. Senior engineers, fixed fees, and a response clock that starts the moment you tell us what failed.

  • 15 minCritical acknowledgement
  • Senior onlyNo junior handoffs
  • Vendor-agnosticNo platform lock-in
  • Fixed feesQuoted before work starts
Incident board · INC-4471Live
  • T+00:00Checkout & payment gatewayDown
  • T+00:04Automations & webhooksFailing
  • T+00:11Lead routing & CRMAt risk
  • T+00:13Tracking & attributionPartial
  • T+03:40Revenue flowingRestored

Critical
response clock

Revenue / hourBefore → after

Illustrative recovery view. Not live customer data.

What we fix

Eight emergency RevOps services

Targeted, high-impact support to get revenue operations back on track, then keep them stable once the fire is out.

01

Emergency RevOps audit

A rapid, structured assessment of your revenue stack: what is broken now, what is quietly leaking, and what is about to fail next.

Details
02

CRM repair & cleanup

Fix corrupted data, restore field mappings and lifecycle stages, remove duplicates, and stop the mess coming back.

Details
03

Sales funnel recovery

Unblock stalled pipeline: broken stage logic, dead handoffs, missing notifications, and the unworked lead backlog.

Details
04

Automation rescue

Repair, rebuild, and stabilise failed n8n, Zapier, Make, and native CRM workflows, including retries and rate limits.

Details
05

Data & integration repair

Reconnect broken integrations between CRM, billing, warehouse, and support so records sync reliably both ways.

Details
06

Revenue reporting

Rebuild dashboards and attribution you can actually defend in a board meeting, with definitions documented.

Details
07

Sales and marketing alignment

Repair the handoff: shared definitions, routing rules, SLAs, and one funnel both teams read the same way.

Details
08

Fractional RevOps support

Ongoing senior support after the rescue: someone accountable for the systems your revenue depends on.

Details

Who calls us

If software carries your revenue, you are our kind of client.

We are not a strategy firm and we do not sell platforms. We are the people you call when the thing that takes the money, books the meeting, or routes the lead has stopped doing it.

01

E-commerce & DTC brands

Your storefront is your only till. When checkout maths goes wrong or Stripe holds a payout, there is no branch to send people to. We keep the money moving while you keep selling.

02

SaaS & subscription businesses

Silent dunning, failed renewals, and a webhook that stopped firing on a Tuesday. That is churn you never chose. We find where the subscription lifecycle broke and put it back.

03

Agencies & consultancies

Your client’s pixel is dead and the report is due Monday. We work quietly behind your team, under your brand if you prefer, so the client only ever sees the fix.

04

Marketplaces & service businesses

Calendars double-booked, lead forms landing in spam, an Amazon or Meta account suspended overnight. Your reputation is on the line, and we treat it that way.

How it works

Your first 72 hours with UnbreakOps

A streamlined process to diagnose the failure, stabilise operations, and set you up so the same incident does not repeat.

  1. T+0 · You report

    Dispatch

    You tell us what failed via the rescue form or email. Critical severity is acknowledged in under 15 minutes and a senior engineer is assigned.

  2. Inside the SLA window

    Diagnose

    We assess what is broken, identify root causes rather than symptoms, and rank the work by revenue impact. You get a fixed quote before anything changes.

  3. Same engagement

    Stabilise

    We fix critical issues, restore system reliability, and stop revenue leaking. Rollback, bypass, or repair, whichever is fastest and safest.

  4. Handover

    Optimise

    We strengthen your RevOps, document the root cause and every change, and put monitoring in place so you find out before your customers do.

Faster responseFrom crisis to action in hours, not weeks.
Cleaner dataAccurate, reliable systems you can trust.
Reliable pipelineDeals moving and revenue flowing again.
Protected revenueLeaks closed and future growth safeguarded.
0MINCritical acknowledgement
1-4HRSOutage response SLA
0Same-day rapid fixes from $255
0Full rescue categories
24/7UnbreakShield monitoring

What a rescue actually looks like

Three failures, start to finish

Composite scenarios built from the failure modes we see most often. Details have been changed and no client data is used, but the shape of each one will feel familiar.

Outage · Automation

A checkout that took orders and lost them

The call

A DTC brand noticed fulfilment had gone quiet even though Stripe kept reporting sales. Orders were being paid for and then vanishing somewhere between the gateway and the warehouse.

What we found

A platform update had rotated the webhook signing secret. Every event was being rejected with a 400 that nobody had wired an alert to, so the failure looked like a slow week.

Where it landed

Endpoint repaired, the missed events replayed in order, and an alert added so a rejected webhook pages someone. Written summary delivered the same afternoon.

Lead routing · DNS

Leads arriving, sales never told

The call

A B2B SaaS team was spending on ads and hearing nothing back. The form platform said submissions were up. The sales team said the inbox was empty.

What we found

Notification emails were bouncing on a DMARC failure after a sender-domain change, and round-robin routing still pointed at a rep who had left three months earlier.

Where it landed

DNS records corrected, routing rebuilt around the current team, and the backlog of unclaimed leads re-assigned with a note on which ones were still warm.

Reinstatement · Tracking

The ad account that vanished on launch week

The call

A marketplace seller woke up to a disabled Meta account, days before a launch, with a notice citing “circumventing systems” and no obvious cause.

What we found

Two pixels had been installed by two different agencies and were firing conflicting purchase events. The first appeal had been filed from the wrong asset, which reset the review clock.

Where it landed

Evidence pack assembled, the appeal refiled correctly, and the pixels consolidated into one. Account restored inside the platform’s review window.

Why UnbreakOps

Why teams call us instead of waiting on a ticket

  • Urgent problems handled fast.

    Critical severity is acknowledged in under 15 minutes, with published SLAs per failure mode.

  • No platform lock-in.

    We are vendor-agnostic and work inside the stack you already own. No resold software, no surprise migration.

  • Practical fixes, not endless strategy.

    You get working systems, not a deck describing them.

  • Fixed numbers in writing.

    Flat fees or ranges confirmed at triage, before work starts, and never moved after.

  • Clear documentation and handover.

    Your team keeps the knowledge after we leave.

UnbreakOps stepped in when our CRM and automations were a mess. They quickly diagnosed the issues, fixed what mattered first, and left us with systems our team can actually run.
Revenue leader · B2B SaaS

How we work

Six rules we do not bend

Written down because clients kept asking, and because an incident is the worst possible time to discover how your engineer thinks.

  1. 01
    We say “we don’t know yet” out loud.

    Guesswork inside a live system is how a bad day turns into a bad week. If we need twenty minutes to be sure, we take them and tell you why.

  2. 02
    Revenue first, elegance later.

    A rollback that restores checkout at 2am beats a perfect refactor at noon. The tidy version comes once the money is moving again.

  3. 03
    One engineer owns your incident.

    From the first reply to the handover. You never re-explain the problem to a new face because a shift changed.

  4. 04
    Nothing changes without a written number.

    Not a guideline, a rule. Flat fee or confirmed range, in writing, before a single setting is touched.

  5. 05
    We leave systems more legible than we found them.

    Documented changes, named owners, and alerts that actually mean something when they fire.

  6. 06
    Access is borrowed, not kept.

    The moment the work is signed off, our seats are revoked. If you forget, we will remind you.

Pricing

Three tiers. Every price tied to the failure mode.

Same-day rapid fixes, full rescue packages, and ongoing protection. Flat fees or ranges confirmed at triage. The SLA is the response clock, not a delivery guarantee.

Tier 1 · Rapid fixes

One broken thing, one flat fee

From $25513 same-day fixes · 2-24h SLAs

  • 60-minute Support Online for $399, credited against any rescue
  • Forms, webhooks, tracking, spam, checkout math, dedupe
  • Fixed quote before work starts
See all rapid fixes

Tier 3 · Ongoing protection

UnbreakShield retainer

$950per month · 15-minute priority dispatch

  • 24/7 synthetic checkout and form tests
  • Webhook and integration heartbeat monitoring
  • Priority queue ahead of new incoming rescues
About UnbreakShield

Questions before you call

Straight answers, no discovery maze

How fast do you actually respond?

Critical, revenue-halted requests are acknowledged in under 15 minutes. Every package lists its own response SLA, and that clock starts when you tell us what failed, not when a contract is signed. The SLA is a response guarantee, not a delivery guarantee: some failures depend on a third-party platform reviewing your account.

Do I need to sign a contract or retainer first?

No. Rapid fixes and rescue packages are one-off engagements with a fixed fee agreed before work starts. The UnbreakShield retainer is optional and only makes sense once the immediate fire is out.

What if the 60-minute Support Online session finds a much bigger problem?

We tell you before doing any further work, quote the matching rescue package, and credit the full $399 against it if you book within 14 days. You are never upsold mid-incident without a fixed number in writing.

Which platforms and tools do you work in?

We are deliberately vendor-agnostic and work inside the stack you already own: CRMs, billing and payment platforms, ad and analytics tools, automation platforms, warehouses, and custom APIs. If it carries revenue, it is in scope. We do not resell software or push a migration you did not ask for.

Read all 12 answers

A note from the team

Why this company exists

Most of the people who write to us have already spent a day, sometimes a week, in a vendor’s support queue. They have been asked to clear their cache. They have been told an engineer will “look into it”. Meanwhile the orders, the leads, or the payouts are not arriving, and nobody on their team is quite sure whose job this is.

We started UnbreakOps because that gap is where a surprising amount of revenue quietly disappears. Not in strategy decks or platform migrations, but in a webhook that stopped firing, a form that routes to nobody, a pixel installed twice. Small things. Urgent things. Expensive things.

So this is what we do. We pick up, we get inside your stack, we fix the part carrying the money first, and we write down what happened so it does not happen again. And if it turns out you do not need us, we will say so and point you at the setting to change.

The UnbreakOps team

From crisis to confidence

Your revenue engine shouldn’t stay broken.

Tell us what failed. We’ll identify the fastest path to recovery and quote a fixed number before any work starts.

Get emergency help