Highest severity
Payment gateway freezes & reserves
Payment gateway freezes
$2,000upfront + 5% of unlocked capital
48-72 hour SLA- Dispute mitigation filing
- Rolling reserve reduction negotiation
- Compliance documentation for Stripe or PayPal holds
Home/Pricing
Response & retainer matrix
Fixed fees, tied to the failure mode
Three tiers: same-day rapid fixes from $255, nine full rescue categories, and ongoing protection. Every price is a flat fee or a range confirmed at triage. The SLA is the response clock, not a delivery guarantee.
How to read this page
Deliberately boring numbers
A flat fee where the work is predictable. A range where a third party controls part of the outcome. A written number before anything changes. The tier is decided by what failed, not by how large your company is or how urgent you sound on the phone.
If you are not sure which tier you are in, do not guess. Book the 60-minute Support Online session or send the rescue request, and we will tell you. If the honest answer is that you need a rapid fix and not a full rescue, that is what we will quote.
What we never charge for
- The first reply and the severity assessment
- Re-explaining the problem to a second engineer (there is not one)
- The root-cause write-up and handover documentation
- Revoking our own access at the end
Tier 1: rapid fixes
One broken thing. One flat fee. Same day.
The failures we get called about most often. Small, self-contained, and quietly expensive if left alone. Book the fix on its own, and if it turns out to be the tip of a bigger failure, the fee is credited in full against the matching rescue package.
Contact & lead form not delivering$260
Silent form submissions, blocked notification emails, and lost enquiries recovered where the records still exist.
2-4h SLAOrder now
Stripe or PayPal webhook not firing$360
Paid orders never reaching your CRM or fulfilment. Endpoint repair plus replay of the missed events.
2-6h SLAOrder now
Conversion tracking stopped reporting$385
GA4, GTM, or Google Ads conversions gone to zero. Tag, trigger, and data-layer repair with verification.
4-8h SLAOrder now
Meta Pixel & CAPI mismatch$420
Event-match quality collapse, duplicate purchases, or missing value parameters wrecking your ROAS reporting.
4-8h SLAOrder now
Automation stuck or duplicating$360
One Zapier, Make, or n8n workflow erroring, looping, or firing twice. Repaired, retried, and guarded against repeats.
2-6h SLAOrder now
Emails landing in spam$515
SPF, DKIM, and DMARC aligned properly for one sending domain, with a deliverability test report.
4-12h SLAOrder now
Booking & calendar double-bookings$290
Timezone drift, overlapping slots, and missing confirmation emails in Calendly, Cal.com, or your own booker.
4-8h SLAOrder now
Checkout totals calculating wrong$550
Coupon, tax, currency, or shipping logic quietly overcharging or undercharging customers at the last step.
4-12h SLAOrder now
Cart & dunning emails not sending$490
Abandoned-cart, failed-payment, and renewal-reminder sequences restarted so recoverable revenue stops leaking.
6-12h SLAOrder now
Duplicate CRM records cleanup$645
Merge rules applied, duplicates cleared, and a dedupe guard put in place so the mess does not rebuild. Up to 10k records.
12-24h SLAOrder now
Alerts & notifications gone silent$255
Slack, SMS, and email alerts for new leads, payments, and failures wired back up and tested end to end.
2-6h SLAOrder now
Search visibility & indexing drop$620
Sudden deindexing, broken sitemaps, stray noindex tags, and robots rules cutting off organic revenue.
12-24h SLAOrder now
Tier 2: full rescue packages
Nine rescue categories with published SLAs
Ordered by severity. Cards outlined in orange are the two failure modes where every hour counts most.
Highest severity
Revenue-carrying system down
Website, API & checkout outages
$1,500-$4,000emergency response fee
1-4 hour SLA- Forms, booking, and checkout diagnosis
- API authentication and endpoint failure triage
- SSL, CDN, hosting, and database checks
- Emergency rollback or temporary bypass
- Post-incident root-cause report
Leads not reaching sales
Lead routing & CRM rescue
$1,250-$2,500flat fee
4-12 hour SLA- Broken round-robin assignment repair
- Form-to-CRM delivery testing
- Lead ownership and territory-rule repair
- Sales notification recovery
- Unworked-lead backlog identification
Recurring revenue leaks
Subscription payment recovery
$1,500-$3,500flat fee
4-12 hour SLA- Failed-payment and decline-pattern audit
- Dunning and retry workflow repair
- Subscription status reconciliation
- Expired-card and payment-method recovery
- Revenue-at-risk report
Advertising data failure
Tracking & attribution rescue
$1,250-$2,500flat fee
6-18 hour SLA- Google Ads and GA4 conversion repair
- Meta Pixel and CAPI reconciliation
- GTM trigger and data-layer debugging
- Consent Mode diagnostics
- Duplicate and missing event correction
Automation & integration failures
Automation & webhook rescue
$1,250-$2,750flat fee
6-18 hour SLA- Broken n8n, Zapier, or Make pipeline repair
- Webhook delivery and retry failures
- CRM and ESP workflow automation repair
- API authentication and rate-limit failures
- Automation rule and trigger debugging
Domain blacklisting & deliverability
DNS & deliverability rescue
$950flat fee
4-12 hour SLA- SPF, DKIM, and DMARC alignment
- Spamhaus / Barracuda delisting petitions
- Sender reputation recovery
Ad & marketplace suspensions
Ad & marketplace reinstatement
$1,500upfront + $1,500 success fee
24-48 hour SLA- Root-cause suspension audit
- Internal platform escalation
- Custom Plan of Action for Meta, Google Ads, TikTok, or Amazon
Customer data damaged
CRM data & integration recovery
From $1,750scoped after audit
12-24 hour SLA- Missing and overwritten record investigation
- Duplicate contact and company repair
- Field-mapping and lifecycle-stage restoration
- CRM-to-billing synchronisation repair
- Backup, export, and recovery plan
Full restoration depends on available platform history, backups, and audit logs.
Open this rescueAdditional rescue services
Not on the main grid, but just as fixable.
Scoped on the discovery call. Three come with indicative pricing; the rest are quoted after triage.
Quote-to-cash & invoicing rescue$1,500-$3,5006-18h SLAOrder now Chargeback & fraud spike response$2,000+ upfront4-12h SLAOrder now Product feed & marketplace listing rescue$950-$2,50012-24h SLAOrder now
- Sales email & sequence failure rescue
- Booking & appointment system rescue
- Pricing & discount logic repair
- Customer portal & login rescue
- Order-to-fulfilment sync repair
- CRM migration rollback & recovery
- Admin lockout & business account recovery
- Revenue dashboard accuracy audit
- Data warehouse pipeline rescue
- Affiliate & commission tracking repair
- Call tracking & offline conversion rescue
- Webhook replay & lost transaction recovery
- Inventory & stock sync mismatch repair
- Payment retry & card-updater configuration
- Lead scoring & lifecycle stage rebuild
- Consent banner & tracking compliance repair
Tier 3: ongoing protection
UnbreakShield
Find out before your customers do.
24/7 synthetic checkout testing. Continuous webhook ping monitoring. Guaranteed 15-minute priority dispatch when something breaks, so the next incident is a notification, not a Monday-morning discovery.
- Synthetic checkout and form tests around the clock
- Webhook and integration heartbeat monitoring
- Priority queue ahead of new incoming rescues
- Monthly health summary of the systems that carry revenue
$950per month
15-minute priority dispatch, guaranteed
Talk to sales
SLA matrix
How severity maps to response
Acknowledgement is when a senior engineer confirms your incident and severity. Response is when active work inside your stack begins. Neither is a delivery guarantee where a third-party platform decides the outcome.
| Severity | Typical failure | Acknowledge | Response | Packages |
|---|---|---|---|---|
| Critical | Revenue halted: checkout, API, or gateway down | < 15 min | 1-4 h | Website, API & checkout outages |
| Critical | Payment gateway freeze or reserve | < 15 min | 48-72 h | Payment gateway freezes |
| Severe | Leads, subscriptions, or dunning failing | Same day | 4-12 h | Lead routing · Subscription recovery |
| Severe | Tracking or automation broken | Same day | 6-18 h | Tracking & attribution · Automation & webhook |
| Severe | Ad or marketplace account suspended | Same day | 24-48 h | Ad & marketplace reinstatement |
| Warning | Deliverability, DNS, or data quality | Same day | 4-24 h | DNS & deliverability · CRM data recovery |
| Rapid fix | One self-contained issue | Same day | 2-24 h | 13 flat-fee fixes from $255 |
From crisis to confidence
Need a number before you decide?
Book a 60-minute Support Online session for $399. You leave with a written fix list and a fixed quote, credited in full against any rescue you book within 14 days.