Home/Rescue request
Rescue request
Tell us what’s broken
Critical severity requests are acknowledged in under 15 minutes. The more precisely you describe the failure, the faster the right engineer is assigned.
What happens next
From your message to a fixed quote
- 01You send the requestForm below or a plain email. Include the platform, the error, and when it started.
- 02Acknowledged and triagedCritical requests within 15 minutes. A senior engineer confirms severity and asks for the minimum access needed.
- 03Fixed quote in writingFlat fee or confirmed range before any change is made. Rapid-fix payments credit against a bigger rescue.
- 04Stabilise, then hand overRevenue flowing first. Then a root-cause summary, documented changes, and access revoked.
What helps us move fastest
None of this is required. All of it shortens the time between your message and a fix.
- The exact error text, or a screenshot of it
- Whatever changed most recently: theme, plugin, integration, DNS, billing plan
- When it started, as precisely as you can
- Roughly what it is costing per day, even a rough guess
- Who can grant scoped access if we need it
- help@unbreakops.com
- 60-minute Support Online
- cal.com/unbreakops/rapid-triage · 60-minute Support Online, $399, credited within 14 days
- Confidentiality
- Details are shared only with the assigned engineer. NDA on request.